Journal of Patient Care

Department of Defense Health Agency, Walden University, Minneapolis, USA

Biography

Dr. Ross has her Doctorate in Health Administration and is a part-time faculty member in the College of Health Sciences, where she teaches Health Administration courses in the CBE program. Dr. Ross has been with Walden since 2011 and taught traditional online MHA courses for several years before joining the CBE MHA program. She has been a part of many teams that worked on course revisions and was involved with the early development of CBE competencies. She continues to be involved with committees and teams that create successful outcomes for CBE students.

Publications

• Research Article   
  Impact of Advanced Access Scheduling on Missed Appointment Rates in Primary Care
  Author(s): Helen Yvonne Krippel*, Miriam K Ross and Ronald P Hudak
  
  A major problem encountered within outpatient physician offices are missed appointments. The purpose of this study was to determine if there was an association between advanced access scheduling and missed appointment rates for patients scheduled with preferred primary care physicians vis-a-vis non-preferred primary care physicians from a large multispecialty clinic. The health belief model was the conceptual framework because missing a prescheduled appointment is a health behavior. The first and second research questions examined whether there was a statistically significant mean proportion difference between the national no-show rate and the no-show rates of the population samples. The third research question examined the association between the preferred and non-preferred primary care physicians and no-show visit status. Patients prescheduled with primary care providers and over th.. View more»
  

  DOI: 10.35248/2573-4598.20.6.149

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