Health Care : Current Reviews

Medical staff satisfaction in giving universal health coverage patient services in RSIA Puri Bunda

5^th International Congress on Healthcare & Hospital Management

December 03-04, 2018 | Rome, Italy

Lana Emilia Gondowahjudi and Lukman Hakim

Brawijaya University, Indonesia

Scientific Tracks Abstracts: Health Care Current Reviews

Abstract:

Universal Health Coverage (UHC) organizers owning in Indonesia with the concept of the National Health Insurance (JKN), which is implemented and organized through the Social Security Organizing Agency (BPJS), still raises a polemic, especially for medical staff. The problem that occurs is the problem of paying for health services using the INA-CBG package which depends on the diagnosis and the procedure for each disease is considered to be still less relevant. The doctor must be precise in setting the diagnosis and procedure that must be done for a disease, if the doctor performs an examination to make a diagnosis and performs the procedure against the disease outside the clinical pathway (the clinical pathway), then the costs cannot be claimed to BPJS, meaning the hospital must bear these costs. The impact is that hospital staff are forced to work harder because they serve more patients, while facilities and equipment are limited. Satisfaction of medical staff is very important in the hospital industry, which is a factor that influences the performance of resources in hospitals which has an impact on the service of JKN patients in hospitals. Therefore, this study was conducted to obtain an overview of the work satisfaction of medical staff in the service of JKN patients at RSIA Puri Bunda. This study uses a descriptive analytic research method with a cross sectional study approach, with a sample of 104 medical staff consisting of doctors, midwives and nurses. The results showed that the satisfaction of medical staff in providing JKN services was quite low with a percentage of 56% (less satisfied). The lowest satisfaction level on the subvariable job return is 36% (very dissatisfied), social responsibility is 45% (dissatisfied), organization and administration is 51% (dissatisfied), job itself is 52% (dissatisfied), working environment is 54% (less satisfied). While professional loyalty has the highest satisfaction of 79% (satisfied) and internal environment at 77% (satisfied). Recent Publications 1. Arifin, N. F., Pasinringi, S.A., dan Palu, B. (2018). Kepuasan Kerja Tenaga Medis pada Era Jaminan Kesehatan Nasional. Jurnal MKMI, Vol. 14 No. 2, Juni 2018. 2. As???ad, M. (2013). Psikologi Industri, Seri Ilmu Sumber Daya Manusia. Jakarta: Liberty. 3. Boerma, T. eozenou, P., Evans, D., Evans, T., Kieny, M.P., Wagstaff, A., 2014. Monitoring Progress towards Universal Health Coverage at Country and Global Levels. PLOS Medicine, 11(9) 4. Jing-fen, S., Yuan-feng, L., & Pei, H. (2016). Survey on Medical Personnel???s Job Satisfaction in Public Hospital in China. Management and Organizational Studies, Vol. 3, No. 1; 2016 5. Meutuah, L. D. dan Ishak, S. (2015). Analisis kepuasan dokter spesialis terhadap program Jaminan kesehatan nasional (JKN) di rumah sakit umum Daerah DR. Zainoel Abidin tahun 2014. Jurnal Kedokteran Syiah Kuala, Volume 15 Nomor 1 April 2015. 6. Nafi???ah, A. C., Suryawati, C., dan Fatmasari, E. Y. (2016). Faktor Yang Berhubungan Dengan Kepuasan Kerja Dokter Spesialis Rumah Sakit Islam Sultan Agung Semarang Pasca Implementasi Jaminan Kesehatan Nasional. Jurnal Kesehatan Masyarakat (e-Journal), Volume 4, Nomor 1, Januari 2016. 7. Nanditya IF, Mansur, M., dan Huda, S. (2014). Faktor Pembentuk Kepuasan Kerja Tenaga Kesehatan di Rumah Sakit. Jurnal Kedokteran Brawijaya, Vol. 28, Suplemen No. 1, 2014. 8. Rusminingsih, E. dan Elsera, C. (2017). Analisis Kepuasan Pelayanan Keperawatan Pada Pasien Peserta Jaminan Kesehatan Nasional (JKN) Di RSUD Pandan Arang Boyolali. The 5th Urecol Proceeding, 18 February 2017 UAD, Yogyakarta.

Biography :

Lana Emilia Gondowahjudi is passoniate about management and she completed her post graduate program on Hospital Management from Brawijaya University at 2016. She eagerly wants to improve the health services system in Indonesia. She always believes that the human resources are the most important assets of an organization. The success or failure of an organization is largely dependent on the caliber of the people working therein. The project she has been working on under supervise.

E-mail: lanaemilywu92@gmail.com