Sultan Ali Al Taher
Dubai Municipality, Food Safety Department, United Arab Emirates
Posters & Accepted Abstracts: J Food Process Technol
Introduction: Dubai Municipality Food Safety Department used an innovative strategy ???Happiness Inspection-No fine but more
support & guidance??? to improve food safety standards of 450 establishments evaluated as "unsatisfactory" consecutively in the last 3
years and required improvements to meet regulatory standards.
Methods: Initial data for these establishments was retrieved from Food Inspection System to determine non-conformities. Following
data analysis, these establishments were visited to establish root causes of non-conformities. A behavior-based approach of
inspection i.e. coaching, guidance, on the job training. regular meetings and frequent follow-ups were used which resulted in gradual
improvement in hygiene practices. After achieving the required level of compliance, establishments were scheduled back to regular
routine inspections.
Results: After implementing Happiness Inspections, the evident improvement was noticed in food safety standards at these
establishments. Sixty percent of establishments have achieved improved food safety scores within 9 months. Improved establishments
data was statistically analyzed (t-test) and a significant improvement (p<0.05) was observed where food safety standards i.e. crosscontamination,
cleaning & disinfection, and pest control showed considerable improvement. Next routine inspection reports showed
noticeable improvement in grade & color cards issued to these establishments.
Significance: Through this coaching and guidance approach, food safety culture has also been improved significantly inside these
establishments. This initiative also assisted regulatory authorities in planning newly specialized training to improve regular inspection
approach.
E-mail: smtaher@dm.gov.ae